A Windows Server 2022 domain controller running Active Directory, DNS and DHCP, with a help desk machine and a user machine joined to the domain. I set up departmental OUs and security groups, password and lockout policies, mapped drives by department, and a network printer pushed through Group Policy only to the users who need it.
Help desk work runs through Spiceworks tickets, PDQ Deploy and PDQ Inventory for software rollout and asset tracking, and remote support over RDP and Windows Remote Assistance. A FreePBX phone system adds internal extensions for the help desk, HR and system admin, with test calls between softphones.
What broke and how I fixed itA failed softphone login made Fail2ban ban my machine's address, and Asterisk went down with it, taking the admin page offline. I lifted the ban, added the lab subnet to Fail2ban's ignore list and restarted Asterisk with fwconsole restart.